Terms and conditions - Lisbon On Wheels

Terms and conditions

Credit card payments in favor of Lisbon On Wheels are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as LISBON ON WHEELS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

-All the Pick-ups and Drop-offs are in Lisbon Region Area. For the Pick-ups outside of Lisbon Area, please call our services.

 

-Guide inside monuments are not included in all our tours unless specified in the product description.

 

-If you notice any error / fault in the itinerary, or if something on the tour is not to your liking, please tell the Driver / Guide right away, or, if the answer is unsatisfactory, immediately call our customer support line +351 968701497 or email us to info@lisbononwheels.com and lodge your complaint or make a suggestion .

They shall only be considered the complaints and claims which have been submitted in writing by the complainant to Lisbon On Wheels within 5 days after completion of the service.

 

Cancelation Policy:

1 Day Prior to Departure Date                            Non-refundable

2 Days Prior to Departure Date                          70% of payment is refunded

3 Days or more  Prior to Departure Date          100% of payment is refunded